Cancellation Policy & Cancellation Form

Consumers have a right of cancellation in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their self employed professional activity:

A. Cancellation Policy

Right of Cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period shall be fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.

To exercise your right of cancellation, you must inform us (Alfa Service Hurtienne GmbH, Siemensstr. 32, 59199 Boenen, Tel.: +49 (0) 2383 93640, Fax: +49 (0) 2383 936429, Email: info@alfa-service.com) by means of a clear statement (for example a letter sent by post, fax or email) of your decision to cancel this contract. You may use the attached model cancellation form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the notification of exercising the right of cancellation before the cancellation period expires.

Consequences of Cancellation

If you cancel this contract, we shall reimburse you all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notification of your cancellation of this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods. The direct costs of returning goods which, due to their nature, cannot normally be returned by post (freight goods) are estimated at a maximum of approximately 60 euros for each such item.

You are only liable for any diminished value of the goods if this loss in value is due to handling of the goods that is not necessary to check their nature, characteristics and functioning.

Exclusion or Premature Expiry of the Right of Cancellation

The right of cancellation does not apply to contracts for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts.

The right of cancellation does not apply to consumers who, at the time of conclusion of the contract, are not citizens of a member state of the European Union and whose sole residence and delivery address at the time of conclusion of the contract are outside the European Union.

General Information

1) Please avoid damage and contamination of the goods. Please return the goods to us in their original packaging if possible, with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage by using suitable packaging.
2) Please do not return the goods to us freight collect if possible.
3) Please note that points 1-2 above are not a prerequisite for the effective exercise of the right of cancellation.

B. Cancellation Form

If you wish to cancel the contract, please complete this form and return it.

To

Alfa Service Hurtienne GmbH
Siemensstr. 32
59199 Boenen
Germany
Fax: +49 (0) 2383 936429
Email: info@alfa-service.com

I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

_______________________________________________________

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Ordered on (*) ____________ / received on (*) __________________

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Name of consumer(s)

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Address of consumer(s)

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Signature of consumer(s) (only if notification is on paper)

_________________________
Date

(*) Delete as appropriate